FREQUENTLY ASKED QUESTIONS
ARE YOUR ITEMS AUTHENTIC ?
Our items are custom reproductions in order to provide affordable prices. Rest assured, all items have been sourced and curated with the highest quality standards in mind.
HOW DO I MAKE A PURCHASE?
Ordering online is simple and secure. Our website will guide you through the ordering process.
- Browse our catalog and select the items you want.
- Choose the right size using our size chart for accurate sizing.
- Confirm your order by providing your personal information. You can also leave a note if necessary.
- Optionally, you can select to apply for insurance for shipment. We will reship a new item for you if your first package got seized. Our carrier is Yanwen.
WHAT ABOUT SHIPPING?
Once we have received your complete order, it takes approximately 72 hours to prepare your items for shipment.
Delivery to most physical addresses typically takes 7 to 15 business days.
You will receive a tracking number 48-72 hours after the shipping date.
HOW CAN I MAKE PAYMENT?
Payment is not made directly on our website. We accept transfers through Transferwise (www.wise.com). Once you place an order, you will receive an email confirmation with all the necessary information to complete the payment on www.wise.com. It's a safe and user-friendly platform. You will receive a receipt fromWise as proof of payment.
HOW DO I USE TRANSFERWISE?
Please visit www.wise.com. OR tutorial is available on www.wisetutorial.x.yupoo.com
Our prices are in USD. Select Chinese RMB as the receiver's currency, and the transaction rate will be automatically converted. Fees are covered by us. If you are using a currency other than USD, you can make the conversion from your own currency if it's listed on Wise.com.
Once you have completed the transfer, fill in the information provided in your order confirmation. You may also receive this information via email. We will then contact you to confirm the payment.
For more information, feel free to contact us on WhatsApp at +86 18924278770.
WHAT ABOUT TAXES?
We do not charge taxes at checkout, but your local customs officials may assess taxes before allowing the item to enter your country. The carrier will usually pay these fees on your behalf and collect them from you upon delivery.
You are responsible for all customs fees, including duties, taxes, brokerage fees, and any other fees assessed at the border before delivery.
HOW CAN I ENSURE IT'S HIGH QUALITY?
We have extensive experience in the jacket industry, particularly in the Asian and Chinese markets. Over the years, we have made significant improvements in the quality of our coats, including fabrics, badges, logos, and even fur. Our aim is to create products that are on par with the original, allowing our customers to stay trendy and fashionable while staying warm during winter.
All the pictures on our website are taken from our own production. We carefully retake each picture to ensure accuracy and showcase the true quality of our products. If you have found your way to our website, there is undoubtedly a good reason. Someone must have recommended you to visit us.
WHAT ABOUT THE FUR?
The fur we use is real coyote fur. We meticulously select the best parts and colors available for our fur. However, please note that we cannot control the exact color as it varies naturally. We appreciate your understanding in this matter.
FOR ANY ADDITIONAL INFORMATION OR QUESTIONS, PLEASE CONTACT US. WE ARE ALSO AVAILABLE ON WHATSAPP.
+86 189 2427 8770.