Shipping policy
SHIPPING INFORMATION AND PROCESS
Once your order arrives at the carrier's warehouse, they handle the shipping process. Once the shipment clears Chinese customs, you will receive an email with your tracking information — check your junk folder if you don't see it.
Shipping process
Once your order is placed, we prepare and deliver your items to the carrier's warehouse, typically within 3 days. After the carrier receives the package, it is processed and forwarded for shipping. You will receive an email with your tracking number once the package is in transit; tracking updates may take a few days to appear.
Shipping times by region
United States, United Kingdom, Netherlands, Germany, France — approximately 15 days. Canada, Ireland, Sweden, Norway, Finland — approximately 21 days.
Carrier information
For direct orders we work with Yanwen or Yun Express. These services ensure a smooth delivery process and reliable tracking updates.
Post-warehouse process
Once the shipment arrives at the carrier's warehouse, it undergoes customs clearance in China. After clearing customs, the package is forwarded to the destination country, where it continues to be tracked until delivery.
TAXES
We do not charge tax at checkout, but your local customs officials will assess taxes before allowing the item to enter your country. The carrier will usually pay these fees on your behalf and collect them from you at the time of delivery.
You are responsible for all customs fees, including duties, taxes, brokerage fees, and any other fees assessed at the border before delivery.
SHIPPING & INSURANCE
Since 2025, shipping insurance is included in our pricing.
What the insurance covers
Customs seizure only. If the item is seized by customs, a replacement is sent.
What the insurance does not cover
Lost or stolen parcels. Delivery issues once the parcel has entered the destination country. Wrong or incomplete shipping addresses. Failed delivery due to an unreachable recipient. Situations where the local mailbox is too small or no parcel drop-off point is available.
In these cases we rely on the tracking number. Once the parcel is handed over to the local carrier, the local delivery service is responsible. We will always assist you in locating the package, but we cannot be held responsible for these situations, and no reshipment or refund will be issued.
Special cases
If a parcel is seized or blocked in China, we will do our best to recover it. If the item is returned to us, we proceed with a reshipment. If recovery is not possible, contact us so we can discuss the best solution for both parties.
DELIVERY NOTICE
Our parcels are shipped in boxes with an average size of 60 × 50 × 20 cm.
Your responsibility as a customer
You are responsible for the accuracy of the address you provide. We ship exactly to the address entered at checkout and cannot modify it once the order is dispatched.
Before ordering, please make sure that:
- the address is complete and correct, including apartment, floor or building code
- your mailbox can receive a parcel of 60 × 50 × 20 cm, or the courier can deliver to your door (apartment access, elevator, reception, concierge)
- the phone number is valid and someone can be reached on it during delivery
- someone is available to receive the parcel, or a safe place is available
Important delivery information
If the parcel does not fit in the mailbox and the courier cannot access the delivery address, the package may be marked as "delivered" by the local carrier without being successfully handed over.
In such cases we rely on the tracking number and carrier status. Once the parcel is marked as delivered, responsibility lies with the local delivery service. We will always assist you in contacting the carrier and locating the parcel, but we cannot be held responsible for non-delivery or disputes caused by mailbox size limitations, access issues, or delivery conditions at the destination address.
Parcels returned to us as undeliverable — wrong address, no access, refused delivery, unclaimed after the carrier's holding period — are reshipped at your expense.
By placing an order, you confirm that your delivery address is suitable for receiving a parcel of this size and that delivery access is possible. No refund or reshipment will be issued in case of delivery disputes related to the above situations.
By placing an order, you acknowledge and accept the risks associated with international shipping and customs regulations.
RETURNS
Please contact us before returning an item for an estimate of your return shipping charges.
MISSING, INCORRECT OR DEFECTIVE ITEMS
Please accept our apologies if your order was not processed correctly. Contact us and we will do our best to correct your order as efficiently as possible.
Important: we recommend filming yourself unboxing the package on arrival. The video can be used as proof of damage, missing items, defective items, or incorrect items.
CONTACT
WhatsApp: +86 189 2427 8770