KOG SHIPPING

Shipping Information and Process

We are delighted to inform you that once your order arrives at the carrier’s warehouse, they will handle the shipping process. Once the shipment clears Chinese customs, you will receive an email with your tracking information, which can also ends in junk mails. Thank you for your patience and understanding during this process.

Shipping Process:

  1. Once your order is placed, we will prepare and deliver your items to the carrier’s warehouse, typically within 3 days.
  2. After the carrier receives the package, it will be processed and forwarded for shipping.
  3. You will receive an email with your tracking number once the package is in transit. Please note that tracking updates may take a few days to appear.

Shipping Times by Region:

  • United States, United Kingdom, Netherlands, Germany, France: Estimated delivery time is approximately 15 days.
  • Canada, Ireland, Sweden, Norway, Finland: Estimated delivery time is approximately 21 days.

Carrier Information: For direct orders, we work with Yanwen or Yun Express as our trusted shipping carriers. These services ensure a smooth delivery process and reliable tracking updates.

Post-Warehouse Process:

  • Once the shipment arrives at the carrier’s warehouse, it undergoes necessary customs clearance procedures in China.
  • After clearing customs, the package will be forwarded to the destination country, where it will continue to be tracked until delivery.

If you have any questions or concerns, feel free to contact us on WhatsApp at +8618924278770.

Thank you for choosing our services! We appreciate your trust and cooperation.